When you launch PC phone for the first time you will be prompted to enter your VykeMobile username (tipically your mobile number including country code) and your password.
As long as you have run and installed PC phone on both computers you will be able to make calls and be billed appropriately regardless of which computer is used.Another person authorised by you, such as a friend for family member, can use your account from another computer; however only one person can use the account at the same time.
No simultaneous usage is allowed.
From the 'Downloads' tab, scroll down to the bottom of the page and click on the Download button for the PC dialler. Click RUN and then follow the instructions to download and install.When downloading, save the PC phone installation file to your computer's hard drive.
When the download is complete, double click the PC phone installation file to start the installation.
If you are upgrading from a previous version the program will first ask you to uninstall the previous version.
Please review each question and select 'yes' if you agree.
Accept the license agreement if you agree with its terms and conditions.
Review the installation parameters and change them if desired, then select 'Next' to install PC phone.
Select 'Finish' to end the installation.
While PC phone employs advanced firewall and proxy server translation technology, when operating behind a firewall it is possible that it will cause one-way audio (see above).
your ISP or Internet provider may be operating a firewall on their network without your knowledge.
However, it is possible to make PC phone work through the firewall with some simple changes. PC phone requires open communications via UDP ports in your firewall that are redirected to your PC's IP address. Within the firewall configuration settings verify that UDP ports are open for your PC's IP address.
If you are unfamiliar with how to do this please consult your firewall's documentation and/or your network administrator.
In order to communicate over the network, PC phone must use a network adapter on your computer to send and receive data. It is possible for your computer to have more than one network adapter.
If, for example, you use your computer on a local-area network (LAN), and you also use a modem for dial-up access to the Internet, then your computer will have both a LAN adapter and a dial-up adapter.
Typically only one of these adapters will be in use at a time.
It is possible, however, for both network adapters to be bound to valid IP addresses at the same time. In this situation, PC phone does not have any way to know which network adapter should be used so in order to use PC phone you must have only one active connection at the time of use.
To use PC phone, first verify that you are connected to the Internet and then either double click the PC phone desktop icon or go to 'START' > 'PROGRAMS' > 'VYKE PC'
When PC phone starts you will be asked to login using your VykeMobile username and password and click 'Login'.
You will then be registered with the Vyke network and your available balance will be displayed in US Dollars. You may now make a call to any number worldwide.
All numbers entered must be in international format.
Example of number:
Domestic format for a French mobile phone: 0680555555
International format: 33680555555 or +33680555555 or 0033680555555
Please refer to our help section on international dialling codes for more information.
These tips will help enhance the quality of your PC phone calls.
If you have any questions please contact support.
If you have checked that your Internet connection is fully functional and your PC sound settings are correct, then you should contact support with a brief description of your problem and further details about your PC and Internet connection plus some sample numbers together with the date and time when the problems occur.Please contact support with the following details:
Please make sure you include an exact description of the audio issues you may be experiencing: some examples are - choppy audio, distorted incoming audio, one way audio such as I can't be heard or I can't hear, echo, robotic sound, dropouts in sentences and delay together with your PC Operating System and your PC to phone dialler version (just launch the PC to phone dialler, right-click on the logon screen and select 'About' to display your current version). Send us the destination number and country that you are calling or trying to call (e.g. Spain +3491111555444) together with the date and time when you experienced this problem (e.g. 25/07/2009 10:30 AM) and any error message you received, and when this message appeared. (e.g. Call unavailable, call rejected, etc). Finally, include your username or registered email
If you have checked that your Internet connection is fully functional and your PC sound settings are correct, then you should contact support with a brief description of your problem and further details about your PC and Internet connection plus some sample numbers together with the date and time when the problems occur.
Please contact support with the following details:
If you live in Oman or Qatar and you are having trouble connecting to make phone calls with our regular Vyke PC Phone, please try downloading alternative PC Phone.
This software has been especially designed to allow calls to be made in countries where connectivity can sometimes be challenging.
To obtain your copy of the PC Phone click on the 'Downloads' tab, scroll down and select the 'Download Now' button under PC dialler for UAE, Oman and Qatar option and follow the installation instructions on screen.
First, make sure that you are using the latest version of Vyke. We regularly release new versions with improvements to enhance your calling experience. If you're not sure what version of Vyke you are using, just launch the PC to phone dialler, right-click on the logon screen and select 'About' to display your current version.
We recommend you:
Your calls may be rejected if: