Pc phone

• What is the Vyke PC Phone service?

  Vyke PC Phone is a softphone you install on your PC which enables you to make VoIP calls to all mobile and fixed phones in the world. It is the cheapest method for making calls using Vyke's services.

• What do I need to get started?

  You need: a PC, a Vyke account with credit, and a headset with a microphone.

  When you launch PC phone for the first time you will be prompted to enter your VykeMobile username (tipically your mobile number including country code) and your password.

• What are the minimum requirements for the PC phone?

  The minimum system requirements for using the PC Phone are:

  • Windows 98/NT/2000/ME/XP/Vista/7. We recommend using Windows 2000, Windows XP or Windows Vista for best performance and only Windows 7 32-bit is currently supported, not Windows 7 64-bit.
  • Windows-compatible full duplex sound card
  • Internet connection of 24.0 kbps or faster
  • Microphone and speakers, although a headset or handset is recommended for the best calling experience.

• Can I use the PC phone on more than one computer?

  There is no restriction regarding the number of computers PC phone may be installed on.

  As long as you have run and installed PC phone on both computers you will be able to make calls and be billed appropriately regardless of which computer is used.

  Another person authorised by you, such as a friend for family member, can use your account from another computer; however only one person can use the account at the same time.

  No simultaneous usage is allowed.

• Does Vyke PC Phone support Windows 7?

  Yes, Vyke PC Phone currently supports Windows 7 32-bit. Support for Windows 7 64-bit will launch in the very near future. Please check back regularly for further information.

• Is Vyke PC Phone available for Mac or Linux computers?

  Vyke PC Phone does not currently support Linux or Mac OS.

• How do I download and install the PC phone?

  From the 'Downloads' tab, scroll down to the bottom of the page and click on the Download button for the PC dialler. Click RUN and then follow the instructions to download and install.When downloading, save the PC phone installation file to your computer's hard drive.

  When the download is complete, double click the PC phone installation file to start the installation.

  If you are upgrading from a previous version the program will first ask you to uninstall the previous version.

  Please review each question and select 'yes' if you agree.

  Accept the license agreement if you agree with its terms and conditions.

  Review the installation parameters and change them if desired, then select 'Next' to install PC phone.

  Select 'Finish' to end the installation.

• How do I use the PC phone from behind a firewall?

  While PC phone employs advanced firewall and proxy server translation technology, when operating behind a firewall it is possible that it will cause one-way audio (see above).

  your ISP or Internet provider may be operating a firewall on their network without your knowledge.

  However, it is possible to make PC phone work through the firewall with some simple changes. PC phone requires open communications via UDP ports in your firewall that are redirected to your PC's IP address. Within the firewall configuration settings verify that UDP ports are open for your PC's IP address.

  If you are unfamiliar with how to do this please consult your firewall's documentation and/or your network administrator.

• I have multiple network adapters. Which one should I use?

  In order to communicate over the network, PC phone must use a network adapter on your computer to send and receive data. It is possible for your computer to have more than one network adapter.

  If, for example, you use your computer on a local-area network (LAN), and you also use a modem for dial-up access to the Internet, then your computer will have both a LAN adapter and a dial-up adapter.

  Typically only one of these adapters will be in use at a time.

  It is possible, however, for both network adapters to be bound to valid IP addresses at the same time. In this situation, PC phone does not have any way to know which network adapter should be used so in order to use PC phone you must have only one active connection at the time of use.

• How do I make a call with the PC phone?

  To use PC phone, first verify that you are connected to the Internet and then either double click the PC phone desktop icon or go to 'START' > 'PROGRAMS' > 'VYKE PC'

  When PC phone starts you will be asked to login using your VykeMobile username and password and click 'Login'.

  You will then be registered with the Vyke network and your available balance will be displayed in US Dollars. You may now make a call to any number worldwide.

  All numbers entered must be in international format.

  Example of number:

  Domestic format for a French mobile phone: 0680555555

  International format: 33680555555 or +33680555555 or 0033680555555

  Please refer to our help section on international dialling codes for more information.

• How can I get the best call quality with my PC phone?

  These tips will help enhance the quality of your PC phone calls.

  • Do not run any other telephony application together with PC phone.
  • Use a headset with a built-in microphone. This will help eliminate echo and ensure better sound. Adjust the microphone volume so that your speech is not too loud.
  • If you are using separate microphone and speaker, move the microphone as far away from the speaker as possible and lower the speaker volume. This will usually reduce the echo.
  • To make a PC phone call, you will need the Country Code, Area Code and Telephone Number.
  • Try to limit Internet browsing, especially on dial up connections, while making a phone call to ensure proper bandwidth.

  • If you have any questions please contact support.

• I get an 'Invalid PIN' message when I try to sign in to my PC phone.

  Please make sure that you entered your VykeMobile username correctly and without spaces.

• I'm not satisfied with my PC phone call quality.

  If you have checked that your Internet connection is fully functional and your PC sound settings are correct, then you should contact support with a brief description of your problem and further details about your PC and Internet connection plus some sample numbers together with the date and time when the problems occur.Please contact support with the following details:

  Please make sure you include an exact description of the audio issues you may be experiencing: some examples are - choppy audio, distorted incoming audio, one way audio such as I can't be heard or I can't hear, echo, robotic sound, dropouts in sentences and delay together with your PC Operating System and your PC to phone dialler version (just launch the PC to phone dialler, right-click on the logon screen and select 'About' to display your current version). Send us the destination number and country that you are calling or trying to call (e.g. Spain +3491111555444) together with the date and time when you experienced this problem (e.g. 25/07/2009 10:30 AM) and any error message you received, and when this message appeared. (e.g. Call unavailable, call rejected, etc). Finally, include your username or registered email

  If you have checked that your Internet connection is fully functional and your PC sound settings are correct, then you should contact support with a brief description of your problem and further details about your PC and Internet connection plus some sample numbers together with the date and time when the problems occur.

  Please contact support with the following details:

  1. Please make sure you include an exact description of the audio issues you may be experiencing: some examples are - choppy audio, distorted incoming audio, one way audio such as I can't be heard or I can't hear, echo, robotic sound, dropouts in sentences and delay.
  2. Your PC Operating System
  3. Your PC to phone dialler version (just launch the PC to phone dialler, right-click on the logon screen and select 'About' to display your current version)
  4. Destination number and country that you are calling or trying to call (e.g. Spain +3491111555444)
  5. Date and time when you experienced this problem (e.g. 25/07/2009 10:30 AM)
  6. Any error message you received, and when this message appeared. (e.g. Call unavailable, call rejected, etc)
  7. Your username or registered email address.
  8. If you receive an error message, please send us a screenshot of the dialler (Open the dialler, try to replicate the problem and press the 'Print Screen' key on your keyboard to capture the picture of the dialler with the error message. Open a 'Paint' document and paste the results. Attach the file to your email)

• I live in Oman or Qatar and cannot make calls with the regular Vyke PC Phone. What do I do?

  If you live in Oman or Qatar and you are having trouble connecting to make phone calls with our regular Vyke PC Phone, please try downloading alternative PC Phone.

  This software has been especially designed to allow calls to be made in countries where connectivity can sometimes be challenging.

  To obtain your copy of the PC Phone click on the 'Downloads' tab, scroll down and select the 'Download Now' button under PC dialler for UAE, Oman and Qatar option and follow the installation instructions on screen.

• Audio Problems.

  First, make sure that you are using the latest version of Vyke. We regularly release new versions with improvements to enhance your calling experience. If you're not sure what version of Vyke you are using, just launch the PC to phone dialler, right-click on the logon screen and select 'About' to display your current version.

  We recommend you:

  • Launch your PC to phone dialler and log on with your username and password. Click on 'Settings'>'Audio Settings' and run the Audio Wizard to make sure that your sound card/USB device is correctly selected and in working condition for the microphone and the speakers.
  • Use a multimedia headset or handset to make sure you experience good call quality and reduce background noise and check any other settings that may be interfering with it, on/off switch on the audio device/headset itself.
  • You may be experiencing problems due to a slow internet connection. Please be aware that as an Internet service, your calls may be susceptible to lack of bandwidth or congestion. Are you also facing issues when calling during off peak times? You can also try closing applications that use the internet and cancel any file downloads.
  • If your Internet connection is shared by several PCs or laptops, do make sure you make your calls when no other terminals are active.
  • Also, check that your country allows VoIP / SIP Voice Packets. As some block / tamper with these voice packets to produce low quality / silent calls. Please contact support for further instructions.
  • You can also run a 'ping test' to find out if you are experiencing a slow or congested connection. To run this test select Start/Run from your desktop, type 'Command' and click 'Ok'. A DOS prompt will open, then type 'PING 193.242.102.33' and press ENTER. Copy the results on an email and send it to us for further investigation.
    Please note that the average time result should be below 350ms to obtain a good call quality.
    Note: If you are based in the UAE or Oman, then you can try pinging 212.58.241.131 instead if the above IP does not return any results.
  • If you are using a wireless internet connection, ensure that the network signal is strong. If it isn't, try moving closer to the wireless router or plugging in an Ethernet cable instead.
  • Make sure you allow Vyke to access the internet on your firewall or antivirus software. For further instructions on using your firewall/antivirus configuration, please refer to the manufacturer's website.
  • If you are using a standard set of microphone and speakers
    • Check that your microphone is not set to mute.
    • Right-click on the audio icon on the Taskbar and select 'Open Volume Mixer'. Please make sure that Vyke is not set to mute and it has got a good volume level.
    • Right-click on the audio icon on the Taskbar and select 'Playback Devices' to make sure your sound card is working and there are no issues with your speakers connection.
    • Right-click on the audio icon on the Taskbar and select 'Recording Devices' to make sure your microphone line is working.
    • Please move your microphone closer to your mouth and away from noise sources like your computer's fan.
    • If you hear echo at your end (your voice), the problem is on the other person's end. If the other person can hear their own voice as an echo, the problem is at your end. Please do make sure that your microphone volume is not too high. You can also move the microphone away from the speakers.

• Rejected Calls.

  Your calls may be rejected if:

  • You are not dialling correctly. Please make sure you add the country code to your local numbers.
    Domestic format for a French mobile phone: 0680555555
    International format: 33680555555 or +33680555555 or 0033680555555
    Domestic format for a UK mobile phone: 077778888899
    International format: 4477778888899 or +4477778888899 or 004477778888899
    
  • You don't have enough calling credit to complete your call.
  • You are dialling a special service, premium rate, satellite or IP numbers.
  • Calls to emergency numbers are not permitted. Please do not rely on Internet services for emergency communications.
  • You don't have enough Internet bandwidth or your Internet access is too congested.
  • For further enquiries please send us the number you are trying to call and we will be delighted to investigate from our end.

• Locked Username and Password on the PC to Phone Dialler

  In case you find that the Username and Password fields in the logon screen appear greyed out and you are not able to type your credentials to access the service, please right-click on the logon screen and select the option 'Preferences'. Untick the option 'Lock the Phone to the current Username and Password' under 'Call shop settings'. You should now be able to re-enter your logon details.

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