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Vyke for you

Have a question about Vyke? Need help getting started? You'll find everything you need in our help section below.

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Vyke for you

My account | Dialing rules | Pricing and payment

My account

  • How many accounts can I open with Vyke?

    Usually, you may only hold one account with Vyke.

    Under some circumstances we may allow you to create another account for your family members or friends. If you wish to create a second account with Vyke, or you wish to share your credit card details with a friend or family member's account, then you need to let us know so that your new account and your first account are not suspended by our automated anti-fraud system.

    Contact support with the subject: 'Opening more than one account' and we will upgrade your accounts to prevent any accidental suspension. Please include your username and the username of your friend or family member's account.

    Please note: The sign up bonus is limited to one per customer (not one per account) and so you cannot receive it again when you create a second account. If you do not write to Vyke when you create a second account it is possible that both accounts will be suspended for suspected abuse or fraud due to multiple sign-up bonuses.

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  • How do I claim my free trial credit?

    If you did not receive your free trail credit SMS code it may be because the free credit is not available in your country. Only countries that have the Vyke free trial credit advertised on sign up may receive the credit.

    Please note: The free trial offer is not available in all geographical locations and this is determined by the mobile phone that you registered, not which country you were in when you signed up.

    After creating a Vyke account you will automatically receive a SMS with a unique 4 digit code. To claim your free trial credit enter this 4 digit code when asked after the first time you sign in to your account.

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  • I didn't receive my free trial credit code via SMS, what should I do?

    If you did not receive your free trail credit SMS code it may be because the free credit is not available in your country. Only countries that have the Vyke free trial credit advertised on sign up may receive the credit. If you eligible for free credit, sign in to your Vyke account and at the top of the page you will see: 'Didn't receive your code? Send again'. Press 'Send again', complete the security check and press 'Send message'.

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  • I didn't receive my registration details via SMS, what should I do?

    Please contact support for your details.

    Please make sure that you send your email from your registered email address. This must be the one you used when you first signed up for Vyke.

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  • How can I change my Vyke password?

    To change your Vyke password simply sign in to your account using your username and password. Select the 'Manage Account' tab and click on the 'Change your password' link. You will then be asked to enter a new password and to retype that password. Click 'Change password' and your new password will come into effect.

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  • I've forgotten my username and password, what should I do?

    Generally your username is your mobile number written in the international format (eg: 4412 1234 1234). If you are not able to recall your username please contact support with the subject line 'Forgotten username', including your mobile number and we will and email it to your registered email address. Your registered email address is the email you used when you first signed up for Vyke.

    If you have forgotten your password but remember your username, visit the reset your password page, enter your username into the relevant field and press the 'Reset my password' button.

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  • How can I change my contact details?

    To change your Vyke account contact details please sign in to your account using your username and password. Select the 'Manage Account' tab and click on the 'Edit your account details' link. Change or add your contact details, click on 'Update' and your details will be updated.

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  • My account has been suspended, what should I do?

    If your Vyke account has been suspended you will receive an email to your registered email address. Please follow the provided instructions in this email to reactivate your account.

    If you did not receive an email from Vyke about your account suspension please contact support with the subject line 'Suspended Account'.

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  • Where can I find my Vyke 'PIN' number?

    To find your Vyke PIN number please sign in to your Vyke account and select the 'Downloads' tab. Your PC phone PIN is in the bottom right-hand corner of this page.

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  • Can I use the same Vyke account to access all of Vyke's services?

    Yes, with one account you will have access to all of our services via your account dashboard and by downloading Vyke products and services.

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Dialing rules

  • I want to phone another country but I don't know the international dialing code. What should I do?

    International dialing codes (or country codes) are the unique 1, 2 or 3 digit numbers that every country has assigned to it when you are calling from outside that country. For example, the United Kingdom has the country code of 44 and the United Arab Emirates has the country code of 971.

    Sometimes you will see this number with a + sign in front of it e.g. +44 or +971. This is what you may use when dialing from a mobile using Vyke Mobile. If you leave the + sign you will automatically call the international number. For example +449191919191.

    If you do not know the country code for a particular country we suggest you try typing the country you are calling and the words 'country code' into a search browser on the internet. Alternatively, you could ask the person you are calling what the number is.

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  • How should I format my phone numbers when using Vyke?

    To make an international call you are required to dial the international prefix then the country code followed by the phone number. Alternatively, if you are calling using Vyke Mobile you may use a + sign before the international dialing code (also known as the country code) and then dial your number. Remember that if your number begins with a 0 you will most likely have to delete it when making a call.

    For example: if you are in Kuwait and you wish to call 020 1234 5678 in London, you need to dial the full number including the international prefix (00) OR + then the country code (44) followed by the phone number without the first 0. So for example, you could all either 0044 20 1234 5678 or +44 20 1234 5678.

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Pricing and payment

  • How much does it cost to use Vyke services?

    The easiest way to find out how much Vyke costs is to visit our pricing page.

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  • Are there any subscription charges for using Vyke?

    No, there are no subscription charges for using Vyke. Vyke is a prepaid service.

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  • Do I have to sign up for a specific period of time with Vyke?

    No, you can join and leave whenever you choose.

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  • How is billing calculated for Vyke services?

    Full details of Vyke service charges can be found on our pricing page or the Vyke Mobile explained help section.

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  • What payment methods are available for purchasing Vyke credit?

    Vyke currently accepts the following third party payment methods: Mastercard, EuroCard, Maestro, Switch, VISA, VISA Electron, American Express, V-PAY, JCB, EC Card, Dankort, Carte Bleue, PayPal, Ukash and CashU. Depending on your country of residence, you may also be able to purchase a Vyke voucher from a local reseller for cash. The value of this voucher can then be transferred onto your Vyke account.

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  • What is a Vyke voucher?

    Vyke vouchers are distributed as a means for users without access to a credit or debit card to purchase Vyke credit for cash. Once a voucher has been purchased from a local reseller or retail outlet, the value of this card can then be transferred onto your Vyke account. You may also receive a Vyke voucher as part of a promotion or to enable you to trial our services before you have made a payment.

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  • How can I be sure that making a payment to Vyke is safe and secure?

    To ensure the highest levels of transaction security possible, we use a specialist third party provider, Pensio, to process all card payments made on the Vyke website. Pensio set a standard of excellence in transaction processing, conforming to the highest PCI (Payment Card Industry) security certification level possible, as set out and governed by the PCI Security Standards Council. When you make a card payment on the Vyke website, we transfer you securely to Pensio's own secure servers to enter your card details and complete your payment, ensuring that your card payment is as safe as possible. We also apply the 'Verified by VISA' and 'MasterCard SecureCode' security checks to all transactions involving participating banks.

    In addition we use 128-bit encryption on all Vyke web pages that hold any of your personal information. You will see the 'Secured by Thawte' mark at the base of each of these pages and clicking on this mark will allow you to independently verify that our security certification is valid and up-to-date.

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  • How can I top up my Vyke account with more credit?

    To add more credit to your Vyke account simply sign in to your account then select the 'Top up' tab to choose from the payment options available.

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  • Can I use the same payment card on more than one Vyke account?

    Yes. If you wish to use the same payment card on several different Vyke accounts then please contact customer support with the subject line 'Paying for multiple accounts', then follow the instructions provided by reply. If you do not contact Vyke support in advance of setting up multiple accounts with the same payment card, all of your Vyke accounts may be temporarily suspended.

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  • Why is my payment card not being accepted?

    There are several reasons why Vyke may not be accepting your card payment.

    1. For security reasons, Vyke users are entitled to one payment card top up every 24 hours.
    2. Due to regulatory reasons Vyke does not accept card payments from all countries. If your payment is not accepted, please contact Vyke customer support to find out if you reside in an area affected by these regulations.
    3. If you are purchasing credit with the same card on several accounts and you have not notified customer support in advance your account may be suspended. Contact support for more information.
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  • Where can I find details of my call history and call charges?

    To see your Vyke call history and call charges please sign in to your account and select the 'Call history' tab.

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  • Payment Issues.

    If your card is declined by our payment gateway, that could mean that you have insufficient funds, exceeded your monthly limit or some other related circumstances such as:

    1. You are using a non-supported card.
    2. Your registered card has expired and you need to register a new one.
    3. Your billing address and/or zip code does not match what is on file with your financial institution.
    4. You have not entered your credit card details correctly and without spaces.
    5. Your CVV code is incorrect.
    6. Your transaction was declined by your financial institution.
    7. It took too long to complete the payment and the transaction timed out.
    8. Your card does not support international transactions.

    Alternatively you can pay with Paypal, CashU or UKash.

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  • Incomplete Paypal Payments.

    When making Paypal payments, our system will submit an automatic email to your Paypal registered email with a verification link that you must click in order to complete the transaction.

    Please note that some email servers may treat our verification email as unwanted email and deliver it on the spam or junk folder. Please do check the spam/junk folder to check if that is the case.

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  • Can I get a Promo code?

    The use of a promo code is not mandatory. Leave that field blank if you do not have a promo code.

    Vyke regularly runs promotions that are sent to our customers via our Newsletter. If you didn't subscribe to our Newsletter during your sign up process, please contact support to be included in our communications.

    Any live promo code can be requested from support or from our facebook wall.

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