Vyke for resellers

Pricing and payment

• How much does it cost to become a Vyke Reseller?
• Do I have to sign up for a specific period of time?
• What payment methods are available for purchasing Vyke credit?
• How can I be sure that making a payment to Vyke is safe and secure?
• What is a Vyke voucher?
• Why is my payment card not being accepted?
• Why can't I make large credit card payments?
• How do I increase my credit limit?
• Why has Vyke asked me to send in proof of my identity?
• Do I receive bonus credit if I top up my account with a Vyke voucher?
• Can my customers make a call with a Vyke voucher?
• How will rebates be paid on online customer purchases?
• When will rebates be paid on online customer purchases?
• How long will I get rebates from my online customers?
• I transferred credit to the wrong customer. How can I reverse the transaction?
• What currencies are available in Vyke Reseller accounts?

• How much does it cost to become a Vyke Reseller?

  Creating a Vyke Reseller account is absolutely free.

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• Do I have to sign up for a specific period of time?

  No, there is no specified period of time for your sign up. You can join and leave whenever you choose.

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• What payment methods are available for purchasing Vyke credit?

  We currently accept the following third party payment methods: Mastercard, EuroCard, Maestro, Switch, VISA, VISA Electron, American Express, V-PAY, JCB, EC Card, Dankort, Carte Bleue, PayPal, Ukash and CashU. We also accept bank transfers for Reseller accounts and, depending on your country of residence, you may also be able to purchase a Vyke voucher from a local reseller for cash. The value of this voucher can then be transferred onto your Vyke account.

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• How can I be sure that making a payment to Vyke is safe and secure?

  To ensure the highest levels of transaction security possible, we use a specialist third party provider, Pensio, to process all card payments made on the Vyke website. Pensio set a standard of excellence in transaction processing, conforming to the highest PCI (Payment Card Industry) security certification level possible, as set out and governed by the PCI Security Standards Council. When you make a card payment on the Vyke website, we transfer you securely to Pensio's own secure servers to enter your card details and complete your payment, ensuring that your card payment is as safe as possible. We also apply the 'Verified by VISA' and 'MasterCard SecureCode' security checks to all transactions involving participating banks.

  In addition we use 128-bit encryption on all Vyke web pages that hold any of your personal information. You will see the 'Secured by Thawte' mark at the base of each of these pages and clicking on this mark will allow you to independently verify that our security certification is valid and up-to-date.

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• What is a Vyke voucher?

  Vyke vouchers are distributed as a means for users without access to a credit or debit card, to purchase Vyke credit for cash. Once a voucher has been purchased from a local reseller or retail outlet, the value of this voucher can then be transferred onto your Vyke account. You may also receive a Vyke voucher as part of a promotion or to enable you to trial our services without making a payment.

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• Why is my payment card not being accepted?

  There are several reasons why Vyke may not be accepting your card payment.

  1. For security reasons, Vyke users are entitled to one payment card top up every 24 hours.
  2. Due to regulatory reasons Vyke does not accept card payments from all countries. If your payment is not accepted, please contact Vyke customer support to find out if you reside in an area affected by these regulations.

  3. If you are purchasing credit with the same card on several accounts and you have not notified customer support in advance your account may be suspended.

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• Why can't I make large credit card payments?

  Initially we set the maximum amount you can recharge your account with a credit card at a fairly low level. This is designed to protect credit card holders from potential misuse of their card.

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• How do I increase my credit limit?

  When you sign up for Vyke Reseller, you are given a credit limit that determines the maximum amount of Vyke credit you can purchase in one go, whether you are paying by debit or credit card, PayPal, CashU or Ukash vouchers. To increase your credit limit, you will need to get your details verified. To do this please email Customer Support and attach a scanned copy of your passport (or other photo ID), a copy of a utility bill showing your name and address as well as the front of your credit card. Our Support team will then upgrade your account.

  This process takes between 1 and 5 days.

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• Why has Vyke asked me to send in proof of my identity?

  The Vyke anti-fraud team will on occasions ask selected Resellers to send in proof of identity. This is to protect all our customers from the potential fraudulent use of their details and we would ask all Resellers to send in these details when asked.

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• Do I receive bonus credit if I top up my account with a Vyke voucher?

  No you do not. You will only receive bonus credit when you top up with credit or debit card, Ukash vouchers, CashU vouchers or make a bank transfer.

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• Can my customers make a call with a Vyke voucher?

  No, your customers need to sign up for a Vyke account, install the Vyke software and then use the Vyke voucher to top up their account. They will then be able to make calls.

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• How will rebates be paid on online customer purchases?

  Rebates will be paid as credit directly into your Reseller account. The minimum rebate we credit to an account is $5. To be entitled to a rebate you must have either:

  1. 10 customers affiliated with your Reseller Code for the previous month, or

  2. Have had a minimum of 10 payments made by customers affiliated with your Reseller Code for the previous month

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• When will rebates be paid on online customer purchases?

  Rebates will be credited into your Reseller account on the 7th of each month for the previous month. The minimum rebate we credit to an account is $5. To be entitled to a rebate you must have either:

  1. 10 customers affiliated with your Reseller Code for the previous month, or

  2. Have had a minimum of 10 payments made by customers affiliated with your Reseller Code for the previous month

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• How long will I get rebates from my online customers?

  If you sign up before February 28th 2011, you will get a 10% rebate on any purchase an online customer affiliated to your Reseller Code makes during their Vyke customer lifetime.

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• I transferred credit to the wrong customer. How can I reverse the transaction?

  You have a few minutes to reverse transactions in your Master Reseller account. Go to Reporting - Credit Movement and select Reverse.

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• What currencies are available in Reseller accounts?

  Reseller accounts can only be set up in US Dollars.

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