Vyke for business

Mobile Manager

• Who can register for Mobile Manager?
• What's the difference between a user managed with Mobile Manager and a regular Vyke user?
• How do I add an existing Vyke user to my Mobile Manager account?
• How do I remove a user from my Mobile Manager account?
• How many administrators can a Mobile Manager account have?
• One of my users has been suspended. How can I reactivate them?
• What is auto top up?

• Who can register for Mobile Manager?

  Anyone. Mobile Manager is a free tool that makes sharing your Vyke credit between multiple accounts as easy as possible, so if you need to run multiple Vyke accounts for your employees, associates, friends or family then Mobile Manger is the tool for you.

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• What's the difference between a user managed with Mobile Manager and a regular Vyke user?

  The only difference is how the user's account is topped up. If you are a regular Vyke user then you use your own payment card to add Vyke credit to your account. If you are managed using Mobile Manager then you are no longer able to top up your account independently, instead your Mobile Manager administrator is responsible for refilling your Vyke account when your credit runs low. Everything else stays exactly the same.

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• How do I add an existing Vyke user to my Mobile Manager account?

  If you would like to associate an existing Vyke account with your Mobile Manager then simply contact our Customer Support Team with the phone/account numbers in question. Our Team will then contact the Vyke user in question to ensure that you have their permission to transfer ownership of the account. Once this process is completed the accounts in question will show up in your Mobile Manager user panel. Any Vyke credit that was available on the respective account at the time of transfer will be visible against the account in your Mobile Manager user panel.

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• How do I remove a user from my Mobile Manager account?

  To remove a mobile/account number from your Mobile Manager account simply click on the account number in question on your users panel then press the 'Delete' button. Once this process has been completed the account will show up with a red icon in the status field. This phone number can now either be re-registered as a regular Vyke account number, associated with a different Mobile Manager account or re-added to the same Mobile Manager account.

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• How many administrators can a Mobile Manager account have?

  Vyke currently provides just one administrator login per Mobile Manager account.

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• One of my users has been suspended. How can I reactivate them?

  In very rare circumstances one of the user accounts associated with your Mobile Manager account may be temporarily suspended. This will usually only occur if the user in question has called a number on our blacklist. To have this user re-activated simply contact our Customer Support Team with details of the account/phone number in question and our Team will assist you in reactivating the user.

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• What is auto top up?

  With auto top up you can quickly and easily ensure that your employees never run out of Vyke credit during that all important phone call. When you add or edit a user in your Mobile Manager account, simply click the 'Enable auto top up' icon for a user and enter a value that you would like to top their account up to after it falls below a certain balance. Now every time that the user's balance drops below a certain level during a call, their balance will automatically be replenished from your administrator balance.

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Pricing and payment

• How much does it cost to use Mobile Manager?
• Do I have to sign up for a specific period of time with Vyke?
• What payment methods are available for purchasing Vyke credit?
• How can I be sure that making a payment to Vyke is safe and secure?
• What is a Vyke voucher?
• Why is my payment card not being accepted?

• How much does it cost to use Mobile Manager?

  Mobile Manager accounts are free to use. Your account will only be charged for Vyke services (calls and messages sent) used by your users. Check our pricing page for current rates.

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• Do I have to sign up for a specific period of time?

  No, there is no specified period of time for your sign up. You can join and leave whenever you choose.

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• What payment methods are available for purchasing Vyke credit?

  We currently accept the following third party payment methods: Mastercard, EuroCard, Maestro, Switch, VISA, VISA Electron, American Express, V-PAY, JCB, EC Card, Dankort, Carte Bleue, PayPal, Ukash and CashU. We also accept bank transfers for Business accounts and, depending on your country of residence, you may also be able to purchase a Vyke voucher from a local reseller for cash. The value of this voucher can then be transferred onto your Vyke account.

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• How can I be sure that making a payment to Vyke is safe and secure?

  To ensure the highest levels of transaction security possible, we use a specialist third party provider, Pensio, to process all card payments made on the Vyke website. Pensio set a standard of excellence in transaction processing, conforming to the highest PCI (Payment Card Industry) security certification level possible, as set out and governed by the PCI Security Standards Council. When you make a card payment on the Vyke website, we transfer you securely to Pensio's own secure servers to enter your card details and complete your payment, ensuring that your card payment is as safe as possible. We also apply the 'Verified by VISA' and 'MasterCard SecureCode' security checks to all transactions involving participating banks.

  In addition we use 128-bit encryption on all Vyke web pages that hold any of your personal information. You will see the 'Secured by Thawte' mark at the base of each of these pages and clicking on this mark will allow you to independently verify that our security certification is valid and up-to-date.

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• What is a Vyke voucher?

  Vyke vouchers are distributed as a means for users without access to a credit or debit card, to purchase Vyke credit for cash. Once a card has been purchased from a local reseller or retail outlet, the value of this card can then be transferred onto your Vyke account. You may also receive a Vyke voucher as part of a promotion or to enable you to trial our services without making a payment.

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• Why is my payment card not being accepted?

  There are several reasons why Vyke may not be accepting your card payment.

  1. For security reasons, Vyke users are entitled to one payment card top up every 24 hours.
  2. Due to regulatory reasons Vyke does not accept card payments from all countries. If your payment is not accepted, please contact Vyke customer support to find out if you reside in an area affected by these regulations.

  3. If you are purchasing credit with the same card on several accounts and you have not notified customer support in advance your account may be suspended. Contact support for more information.

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