Ask the experts

Communications FAQ

• Contacting Support.
• Marketing Communications.

• Contacting Support.

  You can submit your queries by filling in our web form from the 'Ask the experts' section available on http://www.vyke.com/help/contact-support.jsf or by just sending us an email to support@vyke.com directly from your email.

  Please include your username and a brief description of your issue to speed up your problem resolution.

  It is our aim to contact you back with our recommendations as soon as possible and no later than 36 hours, but sometimes our response may be delayed due to external or technical issues beyond our boundaries. Please note that if your query was successfully submitted and it was received at our end, you should have received an acknowledgement response with a reference - something similar to VSUP-1000009.

  If you receive no acknowledgement from us, please check your spam or junk email folder, as some email servers may treat it as spam. It is convenient to add our email support@vyke.com to your trusted contact list to avoid the above issue.

  Failure to receive our acknowledgement may mean that your query was not submitted correctly. Please send us an email with your initial query, a brief description of your issue and the model and version of browser from where you sent us your initial web query.

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• Marketing Communications.

  We regularly send updates to all our customers on promotions, new services and features. If you subscribed to our newsletter and communications and you haven't heard from us recently, then your email server may be blocking our updates.

  We recommend you add our marketing emails to your trusted contact list to avoid having them blocked or delivered in the spam or junk tray.

  These are our current marketing email addresses:
  
  info@emarketing.vyke.com
  news@emarketing.vyke.com
  support@emarketing.vyke.com
  

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